How can we help you?

Yes, many Neinor Homes developments have show homes or villas available for viewing so you can explore the layout and finishes. To book a visit, call 900 110 022 or go to neinorhomes.com.

You’ll sign a sales contract that sets out the rights and responsibilities of both buyer and developer. This includes payment terms, delivery timeline, and warranty coverage — all aligned with current regulations.

The estimated delivery date is included in your contract. As completion approaches, Neinor Experience will send you official updates as licensing and final steps progress.

Yes, in many developments, you can subrogate the developer’s mortgage and access competitive terms. Your sales advisor can provide current details.

Absolutely. Most Neinor Homes developments carry an A or B energy rating and include sustainable systems like aerothermal heating, thermal insulation, and optimized energy usage. In some cases, you can also install solar panels.

After handover, a homeowners’ association—made up of residents—will take charge of managing common areas. Initially, Neinor Homes may assist with setting up service providers.

Yes, but any structural changes must follow local regulations and require the appropriate permits. Homes are delivered strictly according to the approved building license, with no unauthorized modifications.

Neinor Homes doesn’t include home insurance at handover, though construction-phase coverage is guaranteed. You’re advised to arrange your own comprehensive insurance starting from the day you sign the deed.

Yes. Neinor Homes developments follow national and regional accessibility laws, which include features like ramps, elevators, and accessible pathways in line with Spain’s Technical Building Code.

You can call us at 900 110 022 or email [email protected]. If you're already a client, you'll also have access to the Neinor Experience team and the private customer portal for more personalized support.

New-build purchases typically involve VAT (10%), Stamp Duty (AJD), notary fees, registration costs, and any applicable mortgage fees. Additional administrative charges may also apply.

In line with Spain’s Law 3/2024, homes come with one year of coverage for finishes and minor defects, three years for systems like plumbing and electricity, and ten years for structural issues affecting habitability. Additionally, your payments are protected through a financial guarantee until the property is delivered.

If you notice any issues, contact Neinor Homes customer service right away. Repairs will be managed based on warranty coverage and timelines set by building regulations and our internal policies.

The Neinor Experience after-sales service provides ongoing support from the time you reserve until well after you move in. You’ll receive project updates, newsletters, invitations to events like open houses, and direct access to professionals for any questions.

You'll need a DNI or NIE, your employment contract, recent pay slips, tax returns, bank statements, and possibly proof of other income or assets.

Once your home is registered, you'll receive access to the owner’s app. From there, you can report issues, upload photos, and track progress in real time.You can also consult our Neinor Homes complaints and claims channel.

Depending on your contract. Cancellations usually mean forfeiting part or all of the amount paid, unless you have a valid reason. Check the withdrawal clause in your agreement for details.You can also consult our Neinor Homes complaints and claims channel.

This means you accept the home as it is, regardless of the exact square footage. It’s a standard legal term that prevents disputes over minor measurement differences once agreed upon.

This visit allows you to see your finished home in person and check any customizations you requested. Pay attention to room layout, lighting, finishes, and how everything fits together.

Only homes purchased before January 1, 2013, are eligible for tax deductions at the national level. However, some regional governments may offer their own benefits.

Yes. After registering the home in your name, you’re responsible for paying Property Tax (IBI) and any applicable local taxes starting from the year the home is delivered.

The Neinor Experience portal lets you track construction progress, get updates, and access relevant documentation during the building process.

New homes come with legal warranties, energy-efficient systems, modern designs, and no need for renovations. They're also built to meet current safety and construction codes.

The Building Book is a detailed manual provided at deed signing. It includes technical and legal information like blueprints, specs, operating guides, warranties, energy certificates, and inspection reports.

You can find useful information by reviewing Neinor Homes reviews shared by other buyers on various platforms and specialized forums. This will give you a more complete picture of the real customer experience.

In the event of an incident, you can visit Neinor Homes' complaints and claims channel , in which we detail how to report the problem and the steps to follow to resolve it efficiently.