Neinor Homes Complaints and Claims Channel

Your experience with Neinor Homes matters

At Neinor Homes we have an exclusive system to attend to and resolve, from the first moment, any type of problem or incident that our customers may report.

Our commitment begins from the moment you sign the reservation contract and extends throughout the entire process until the keys are handed over and beyond, with move-in, covering all stages, both pre- and post-sale.

How do we manage problems at Neinor Homes?

We know that buying a home is one of the most important decisions of your life. That's why we created Neinor Experience, a specialized department that supports you before, during, and after the delivery of your home.

hen an incident arises, the Neinor Experience team acts quickly to record and analyze the case. Each complaint at Neinor Homes is handled individually, with a team of managers who will keep you informed of the resolution progress at all times.

How to file a claim with Neinor Homes step by step?

If you're a Neinor Homes customer, follow these steps to report your incident quickly and efficiently through our exclusive customer app:

1. Access the exclusive Neinor Experience app. Log in with the private credentials that our Neinor Experience team has provided you to enter your personalized space.

2. Register your complaint or claim. Briefly describe the problem you have detected in your home.

3. Attach photos or videos. You can include visual material that helps better understand the incident.

4. Submit the request. Once completed, your claim will be registered and received by our team.

5. Track the status. You can check the progress of your case and the expected deadlines in real time.

6. Contact the team of managers assigned to your promotion directly. You will have an open communication channel with the professional assigned to your incident so you can discuss anything you need about your incident at any time.

This process allows Neinor Homes to address complaints quickly, efficiently, and with a human touch, from anywhere and at any time.

A direct, close and effective channel to solve your problems

With Neinor Experience, we don't just resolve issues: we build trust. Our specialized technical team understands the value of each home and the importance of every detail. That's why we treat each case with the same care we apply to our homes.

Whether it's a technical incident, a complaint, or even a claim against Neinor Homes, we handle each situation with professionalism, transparency, and complete commitment.

From tracking the status of your promotion to after-sales service, all information and communication flows clearly, thanks to the digital tools we've implemented for your convenience.

Why does your opinion matter to us?

Every comment, every complaint, every experience helps us improve. If you've had any issues, we want to hear from you. Because behind every Neinor Homes review is a story, and resolving them is our priority.